In first glance the smartaddons products look very nice. But technical it is a nightmare without good support and worse documentaiton. I gave it a try as I thought it would be safe with they 100% money back guaranteed on their homepage. I could only find out by buying it and try to get it implemented on my site, because there were almost no reviews. I have a lot of experience with Joomla, paid extensions and php but SmartAddons-products cost really to much effort to get it working probably. Support stopped as they couldn't get it fixed also with full admininstrator access to my site. Later on I discovered at the demo site on smartaddons.com that they have also a lot of problems to keep they own extensions up and running. I asked within 2 days to get my 190,- back. But they didn't do that, because I had already downloaded 1 extension from them. They told me that you get only a 100% money refund as long as you don't have downloaded anything from them, so I think they money back guarantee is fake :-(

After I didn't get my money back, I have tried almost everything from smartaddons and almost all they extension are not running out of the box and are technical very bad and unsecure. I got they templates running but the modules are on very different places across different devices and screens so the website is really messing up for a lot of users depending the device of resolution they use. So it cost me 190,- and a few days, with nothing else in return than frustration

Decided to purchase this extension for a client site, and chose to go with a 1st level membership since the difference in price for so much more content was negligible. Also, this company offers a 7 day No Questions Asked Monday Back Guarantee if you`re not satisfied, so I figured if the extension didn`t do what the client wanted, I was safe.



I wasn`t.



The extension didn`t do what we needed and has conflict issues with necessary components the client absolutely needed (this is for v2.5). Having tried and not had it work, I immediately wrote a ticket asking to immediately cancel my subscription. And by immediate, I mean under 3 hours from placing the order.



No response. For days. I wrote another ticket and was informed that the people behind Smart-Addons were having a Statutory Government Holiday and wouldn`t respond to me for a couple of days. When I finally got a response it was an offer for tech support. I declined and requested my refund under the 7 days No Questions Asked Money Back Guarantee that is promised on the website.



And then I heard nothing.



Three tickets later the extension still wouldn`t work with the rest of the site (javascript library conflicts that could not be resolved), which didn`t matter because I had already asked for a refund.



Silence.



Funny enough though my membership hsd since been cancelled so I can no longer access all the extensions I had purchased access to, but the membership fee - two months later - still hasn`t been refunded to my credit card.



If you like what you see with Smart Addons, purchase at your own peril. The 7 Day No Questions Asked Moneyback Guarantee is there, from my experience, only to lull devs into a false sense of security and if they can give you an excuse or try and stall you so they can steal your money and don`t have to give a refund -- they will.



Extremely disappointed. Absolute nightmare.

There is no documentation for this module. It did not work out of the box and I'm having issues with it... I'm using 1.6



I encourage the develop to make the documentation for this product available.