Easy Helpdesk
Introduction
Support requests scattered across email and contact forms get lost, and customers can't see what's happening.
Easy Helpdesk turns your Joomla site into a support desk with tickets, a knowledge base and email, all in one place.
Install one package, set up departments and agents, and open the customer portal.
What it does for your site
- Every request in one queue: tickets from the site form, email mailboxes or staff entry for phone calls.
- Customers help themselves: a branded portal with ticket tracking and knowledge base articles.
- Organized support: departments, agents, statuses, priorities, tags, canned replies and custom fields.
- Service targets: SLA policies and scheduled mail tasks.
- Clear ticket history: conversations, attachments, watchers, reopening and ratings.
- Spam protection: captcha or Turnstile on ticket submission.
Why you can rely on it
- Explore the portal on the live demo, and read the full docs.
- Native Joomla component package.
- Built for Joomla 5 and 6.
- Actively maintained, with support and updates from the JoomlaX developers while your plan is active.
Live demo · Documentation · Product page
All plans include updates and support for the plan period.
Requirements: Joomla 5 or 6, PHP 8.1+.
Changelog: Easy Helpdesk changelog
FAQ
- Can customers email in tickets? Yes. Tickets can come from IMAP mailboxes.
- Is there a knowledge base? Yes. Popular help articles appear on the portal.
- Can staff log phone requests? Yes. Staff can create tickets on behalf of customers.
Try the live demo, then pick a plan
Easy Helpdesk
- Version:
- 1.0.34
- Developer:
- Infyways Solutions
- Last updated:
-
Oct 26 2026
11 hours ago - Date added:
- Aug 03 2026
- License:
- GPLv2 or later
- Type:
- Paid download
- Includes:
- c p
- Compatibility:
- J5 J6

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