JoomTickets is a Joomla component that allows your customers to submit their issues and queries about your website, products or services. It is Simple, Responsive and Powerful customer support interface.
Our ticket system allows you to collect inquires, questions and provide support to your website users, and provides you a platform to manage the tickets from admin panel and front end. This extension mainly for issue tracking...
- Can have n number of tickets and categories.
- Can assign - user / manager to handle tickets of any category.
- Having options for e-mail and attachment.
- Customizable e-mail template options.
- Static and customizable templates.
- Mobile responsive.
- Template colors/background colors can be customized.
- Build with e-mail replying option.
- Status and category changing option is only for admin and assigned user.
- Category changing option can be disabled for assigned user.
- Automatic update status to new and replied e-mails.
- Filters for tickets by subject, id, category and status.
- Multi language support.
- Mcrypt functions replaced by OpenSSL because was deprecated in php 7.1 [Core]
- Edit ticket view user interface improved using Bootstrap [Ticket edit view]