LiveChat is a VirtueMart-specific chat application for customer support and online sales; designed to help businesses improve sales and build better relationships.

The way it works is simple: live chat sits at the bottom of your site, your visitors can send a message, or you can use it to send messages to those visitors automatically. For you, it means more satisfied customers, more resolved problems, and more sold products.

Live Chat for VirtueMart

With live chat for VirtueMart by LiveChat, you can talk to customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process.

It is a customizable support app with a modern design that can fit into any website. Plus, this VirtueMart live chat makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, see transcripts of past conversations and send files to customers through the live chat window.

With asynchronous communication, customers can initiate a chat and receive an email notification when you reply. They can choose to respond either via email or the chat widget, according to their preferences.

From email marketing to social, LiveChat integrates seamlessly with various popular third-party apps and services, such as Facebook, HubSpot CRM or MailChimp.

Installation and requirements

The extension is free, but you need a license of LiveChat to work with it. LiveChat comes with a 14-day trial, allowing you to enjoy the service with no obligation to buy.

Use LiveChat for both your support and sales, and never miss a potential lead.