REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels

Key Features

• **Voice/ Video Chat: ** Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution.

• **Screen sharing & Co-browsing: **Now provide instant support by accessing the user’s computer with co-browsing feature.

• **Facebook Messenger: ** Chat with your Facebook customers using REVE Chat from single dashboard.

• ** Viber Messaging: ** Chat with your customers on Viber messaging using your public account from single dashboard.

• **Real-time Visitor Analytics: ** Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience

• **Department Management: **Improve customer response time by routing your customer queries to the right department.

• **Auto Triggers: **Send automatic invitations to your website visitors based on certain time, ULR or location.

• **Chat Monitoring: **Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.

• **Queuing: **Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers.

Key Benefits

• Get complete overview and insights about your customer interactions across multiple channels
• Offer your visitors instant assistance and increase your sales conversions
• Reduce cost of service by managing multiple customers simultaneously
• Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service.
• Proactively engage to assist website visitors in real-time before they leave your website being frustrated.

If you need any assistance, feel free to chat with our customer advocates on www.revechat.com or email us at [email protected]