Set up your working hours and FrescoChat will manage your online / offline status: Create as many time ranges as you need for your breaks or build complex weekly shift schemes for your agents

Stay connected from multiple devices: FrescoChat will follow you wherever you are

Use it as a contact widget when no agent is connected

TEAM FEATURES

Departments: Group agents into departments, let the web visitor decide to which department they want to chat

Let the user select the agent he wants to contact

Intelligent routing: FrescoChat will look for the least busy operator, and send chat requests to agents in a round robin fashion, if there's no response, will send an alert to the next available agent

Agent to agent chat: Being Jabber based, you chat with other agents the same way you use to do it it with your current messaging client

Transfer chats: Transfer your chat session to a specific agent, department, or simply to the next agent available

CUSTOMIZING LOOK AND FEEL

Add custom form fields to your pre-chat and offline form with lots of customization options

Use our default fixed-position chat bar or pick your own clickable images to popup the chatbox

Select your own attention grabber

Choose from dozens of themes for your chat box and chat bar

Translate / Localize messages and texts on chat box

Set up chat box size, position and even zoom.